Shipping Policy
1. Shipping Method
1. Shipping Method
- Order Processing Time: 1 — 3 days
- Estimated Delivery Time: 3 — 10 days (working days).
- Shipping Cost: Free Shipping (unless otherwise specified for certain products).
Please note that during promotional periods, processing times may be extended. All time limits are counted in working days. The sending address is not fixed and is usually dispatched from local warehouses. If the local warehouse does not have stock, items will be shipped directly from the manufacturer.
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2. Delivery Address
Please ensure you provide an accurate and complete shipping address when placing your order. We will deliver to the address you provide. We are not responsible for delivery failures due to inaccurate or incomplete address information.
Note: Shipments cannot be sent to security-restricted areas such as military bases.
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3. Delivery Issues
Notification emails will be sent to the email address provided during checkout or the email used for account registration. If the email address you supplied is invalid or no longer in use, we cannot assume responsibility for any potential risks or losses stemming from this situation.
If you change your mind after placing an order, please do not reject the package outright. Instead, contact us to cancel your order, and we will process the return following our return/refund policy. We do not accept responsibility for losses or damages resulting from package rejection.
If your package has not been delivered or tracking information indicates delivery while you have not received it, please contact our customer service at olevsservices@olevs.us within 30 days from the date of your order. For inquiries related to other orders, products, or logistics, please reach out within 60 days from the order date.
If your package or its contents show any signs of damage or if any items are missing, please contact us at olevsservices@olevs.us on the same day, providing photos and/or videos for reference.
For any additional questions or concerns, please don’t hesitate to contact us, and we will do our utmost to assist you.
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Shipping Regions
Olevs Watches ships globally, covering the following major regions:
- North America: United States, Canada, Mexico
- Europe: United Kingdom, Germany, France, Spain, Italy, Netherlands, Belgium, Sweden, Switzerland, Austria, and more
- Asia: China, Japan, South Korea, Singapore, Hong Kong, Taiwan, Malaysia, India, Thailand, and more
- Oceania: Australia, New Zealand
- South America: Brazil, Argentina, Chile, and more
- Middle East and Africa: United Arab Emirates, South Africa, Israel, and more
If your country or region is not listed, please contact our customer service team for more information.
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Non-Deliverable Regions
While we strive to cover most regions globally, we are currently unable to ship to the following areas due to logistical constraints and local regulations:
- North Korea
- Iran
- Syria
- Sudan
- Cuba
If you have any questions about shipping or need further assistance, please feel free to contact the Olevs customer service team. We are here to help.