Return & Refund Policy

Return & Refund Policy

 

  1. Cancel Order  

You have the option to cancel your order as long as it has not been shipped. If you have already paid and need to make changes or cancel your order, please contact us before the item has been shipped. Once the packaging and shipping process has begun, cancellations are no longer possible.

 

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  1. Return Related  

- You can enjoy our unique   7-day free return service   within 7 days from the date of package delivery.  

- You can apply for a return of orders that are more than 7 days but less than 30 days from the date of package delivery; however, a certain shipping fee will apply.  

- The date of delivery of the package is subject to the logistics information.

 

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  1. How to Return Goods?  

To initiate a return, please send your order number and a brief reason for return to our customer support email:   olevsservices@olevs.us  .  

We will respond to your request within 2 days. If your application is approved, please return the product to the address specified in the email.  

The receiving party will conduct an inspection of the returned shipment upon receipt. If the shipment inspection results are normal, a refund will be initiated within 2 working days.

 

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  1. Other Instructions  

- Please do not accidentally include non-olevs.com items in your return package. We are not responsible for shipping these items back to you.  

- Your refund will be issued to the original payment method you selected. Depending on your financial institution, the refund may take up to   14 days   to be credited to your original payment method.  

 

If you have any questions about returns or this policy, please email us at   olevsservices@olevs.us  .

 

  Return Address:    

30 N Gould St Ste N,  

Sheridan, WY 82801

 

  Company:   Ethertrade LLC

 

  Inquiries:  +1 (385) 398-1672‬

  Working Days:   Monday to Friday, 9:00 AM - 6:00 PM