FAQ

FAQ

    Order Processing:

    • How do I place an order?
      • After selecting your desired products, you can complete the purchase process following the prompts on the page.
    • What payment methods are accepted?
      • We accept a variety of payment methods, including Apple Pay, Google Pay, Paypal, Visa, Mastercard, Amex, UnionPay, and JCB. We support currencies such as USD, GBP, EUR, CAD, AUD, NZD, HKD, and SGD.
    • How long does order processing take?
      • After the order is confirmed, we will complete packaging, processing, and dispatch within 48 to 72 hours.

    Shipping and Transportation:

    • How wide is your shipping range?
      • We offer global shipping services, covering most countries. If delivery to your country is not possible, our customer service team will contact you promptly for a full refund, and we will actively seek a courier solution that reaches your country.
    • How are shipping costs calculated?
      • Free shipping on all orders! No additional shipping fees required.
    • What is the estimated delivery time?
      • Under normal circumstances, delivery takes about 6 to 12 business days. Delays may occur due to extreme weather or other force majeure factors.

    Return & Refund Policy:

    • How do I return or exchange a product if there is an issue? What is the time limit for returns and exchanges? What is the process for returns and exchanges?
      • For detailed return and exchange policies, please refer to our "Return & Refund Policy" page.

    Customer Service:

    • How do I contact customer service? What should I do if I encounter a problem?

    Privacy Policy:

    • How do you handle personal information?
      • For detailed information on how we handle personal data, please visit our "Privacy Policy" page.
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